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Elite’s Food & Beverage Online Ordering System Will Simplify The Return Of Hospitality

You’ll know by now about the UK Governments roadmap and its step-by-step plan to ease restrictions in England which many hopes will allow clubs to return to Business As Usual in the foreseeable future. Step 2 starts no earlier than 12th April which means that Outdoor Hospitality will be permitted. Hospitality venues will be able to open for outdoor service, with no requirement for a substantial meal to be served alongside alcoholic drinks, and no curfew. The requirement to order, eat and drink while seated ('table service') will remain. And Step 3 starts no earlier than 17th May where Indoor Hospitality can resume. Indoor hospitality, with no requirement for a substantial meal to be served alongside alcoholic drinks, and no curfew. The requirement to order, eat and drink while seated (‘table service’) will remain. Are you equipped to manage the order taking process?

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ESP Leisure Releases Food & Beverage Online Ordering

ESP Leisure are proud to announce the timely release of our new software product, Food & Beverage Online Ordering. Now that your clubhouse is open again, serving food and beverages to your customers in a safe and professional manner will be high on your agenda. ESP Leisure has been working hard to provide products and services that make this challenge a little easier to deliver. This exciting development allows your members and guests to browse, order and pay for selected Food & Beverage items, which can be delivered to a specified location from a mobile device, thus offering efficiency and convenience whilst minimising physical interaction with staff. Elite Food & Beverage Online Ordering went live last weekend as many clubs wanted to provide Food and Beverage service to their customers. Many more of our customer sites are having this fantastic software installed during the coming weeks. Find out more, contact our team at info@e-s-p.com or call 0208 251 5100

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ESP is here to help and support you during these difficult and challenging times

Firstly, and most importantly I hope you are well. The recent outbreak of Covid-19 has presented unprecedented challenges to businesses throughout the world and in particular has had a huge impact on the leisure and hospitality industries. All of our customers have felt a negative impact and are having to communicate changes in operational procedures or details of temporary closure to their clientele. We hope that you will take some comfort in knowing that we will do all that we can to help you through these troubled waters. The Support Services we provide are still operational and Customer Support calls are being handled in the normal manner. We closed our offices yesterday as per the governments instructions but are all working remotely from home to maintain service at the highest levels possible. Our Implementation and Training team are fulfilling many Customer requests for System Changes and are hosting several Web-based training sessions to allow your Staff to gain knowledge in many areas of the Elite system which will help you to reconfigure your systems in line with revised operational procedures (see below for details). Our Team has been busy over the last few days offering guidance and assistance, some of the things that our Teams are doing to help our Customers are: Fulfilling requests for change that help enable your staff to remotely access and use the Elite application which will assist you in staying in touch with your members whilst away from your business premises. Making amendments to online…

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Important Customer Notice – COVID-19

Here at ESP Leisure, the health and safety of our staff and customers is always of the utmost importance to us. With regard to the current Coronavirus Pandemic, ESP will continue to support our customers to the maximum degree possible at all times. We have put in place the below measures to hopefully prevent any unnecessary reduction in the service provided. In this event, please do not hesitate to email us at info@e-s-p.com if you have any concerns or require any further reassurances and one of the Directors will contact you directly. Support Approach In the event of restricted access to the office, due to transportation or government restrictions on travel and working, the company will still operate in a remote environment. All key staff can perform their duties from home. All support calls will need to be raised via the online support portal. Please click here to watch to how to raise an online support call. General Communications Please direct all other communications to the following email addresses, all of which are monitored during normal business hours. info@e-s-p.com - for all general enquiries. sales@e-s-p.com - for the sales department. accounts@e-s-p.com - for the accounts department. office@e-s-p.com - for the admin department. Training Approach Should it be advised we are not able to travel to site, we will endeavour to complete all training remotely via GOTO and shared screen sessions. Site Visits Should it be advised not to travel to site, we will endeavour to complete configuration remotely and update…

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ESP Leisure Introduces Elite Engage

Do you want to GROW YOUR BOTTOM LINE? If so read on, if you are REALLY interested ACT NOW, as we only have limited dates now until JUNE! Introduction ESP Leisure are delighted to announce the release of our latest Elite software module "Elite Engage", this is a major step forward in how clubs can communicate with their customers and drive potential revenue streams. We believe this a real MUST HAVE for every site serious about growing the bottom line. What is Elite Engage? Elite Engage is the Elite module that contains our latest multi-platform functionality and works by generating automatic responses based on pre-set preferences. These responses are based around the customer journey and their activity. This will work in conjunction with our latest offering of Elite V6 and Elite Live software, both of which are a prerequisite for upgrading to the "Elite Engage" module. Why have we developed Elite Engage? The new GDPR guidelines, coming into effect in May 2018, require customers to be able to manage their own marketing preferences. This includes having the opportunity to opt in and out of communications, along with being given the right to be forgotten after a period of inactivity. The "Elite Engage"module has been developed with GDPR in mind to provide you the ability to create a relationship and establish a method of communicating, whilst at the same time helping you to comply with the regulations. What can Elite Engage do you for you? Our aim is to provide you…

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Have you been attending ESP's monthly 'Surgery'??

If not, here's why you should! ESP's surgeries started in 2011 and have continued with great success throughout the years. The aim of our surgeries is to provide you, our valued customer, with ongoing system knowledge to assist in the running of your club. Whether large or small, public or private, new to ESP or a veteran, the surgery series will cover a number of solution topics to support and maximise Elite in your club! ESP's aim is to provide our customers with free webinar training sessions to assist on the various elements of the Elite solution. The idea of the surgery is to provide you with industry knowledge: enabling you to maximise the use of Elite and assist in the ease of running your club. These sessions are conducted via an online webinar by one of our experienced trainers and are attended widely by customers from all sectors and industries. Look out for our next session, displayed monthly on our website. Spaces fill up fast, so take advantage of this free training and let your staff gain the tips provided to speed up or even eliminate those administrative tasks. "Many of the Management Team at Gainsborough Golf Club have attended the excellent ESP surgeries. These have been a welcome addition to the ESP training programmes and we have all benefitted!" Ben Hatch- General Manager Gainsborough Golf Club  

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What is GDPR?

GDPR, The General Data Protection Regulation is the legal framework for the protection of personal data. This officially comes into effect on 25th May 2018. This replaces the existing Data Protection Act 1998. This includes the previous guidelines set out which were part of the Data Protection Act, but goes much further looking at raising the level of security, control and validation in place for handling data. As more and more activities take place online using personal data, the regulation looks at how this data is managed throughout its life cycle. Regardless of how large or small your company is GDPR will affect you. Companies from May must be able to display that they are complying with the new regulation. The UK's decision to leave the EU will not affect the requirement for companies in the UK to comply with GDPR.   What is ESP doing to support the GDPR regulation? Development work has already commenced in making amendments to the Elite and Elite Live software Our Elite Live communications development will include functionality to address the customers right to be forgotten We will be creating the ability for users to manage their own communication preferences online via Elite Live communications We will be releasing new versions of the software to assist our customers in meeting the GDPR requirements We will provide timely updates of progress made to our customers It is advised that any customers running AML or earlier versions of our software for online bookings should contact their…

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Merry Christmas and prosperous New Year

Wishing you all a very Merry Christmas and prosperous New Year On behalf of everybody at ESP Leisure we would like to take this opportunity to thank you for your continued custom in 2017. Detailed below for your information are our office and support opening hours over the Festive Period. Friday 22nd December - 9.00am - 5.30pm Monday 25th December CLOSED Tuesday 26th December CLOSED Wednesday 27th December - 9.00am - 5.30pm Thursday 28th December - 9.00am - 5.30pm Friday 29th December - 9.00am - 5.30pm Monday 1st January CLOSED Tuesday 2nd January - 9.00am - 5.30pm Throughout the festive period our Emergency Out of Hours Support will be available inline with your service agreement. Looking forward to working with you in 2018 and beyond. From all the team.

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