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Cost Option

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Updated

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For guidance you can also check out our YouTube Channel which has a wide Selection of How Do I video guides and our Online Documentation page which includes a range of training guides:

The ESP YouTube Channel

ESP Online Documentation

If you spot any of our exciting features that you think may be useful for your venue; please contact your Account Manager to discuss further.

Elite Version 6

Greek Fiscal Transaction Interface

An interface which submits transactional information required by the Greek government in json format is now available.

Extended Activity Descriptions online - E.g. "Waiting List for..."

It is now possible to configure certain characters that are in Activity descriptions to be replaced with alternate characters to form a longer description.

For example if activities that are used to manage Waiting Lists start with the characters “WL”, this can be amended so that to customers online this is displayed as “Waiting List for” followed by the class name.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Open Value Supplementary Bookings

It is now possible for supplementary bookings that are added via a questionnaire to be configured to have an open value which is defined by a value entered at the time of booking.

This functionality also works alongside the Online Membership Renewals and Statement process to allow for an additional open value to be added to a payment.

Segregation of Columned Activity Locations

When columned activities are in use to allocate a booking to the first available location, only locations of the same Type are now displayed.

This allows for locations to not have to have sequentially numbered codes.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Engage Adhoc Communications based on Customer Bookings

It is now possible for Adhoc Communications to be configured by ESP that are dependant on the customers booking history detail. This allows for Adhoc communications to be configured for numerous scenarios such as all players with a golf booking tomorrow.

Member Guest Pricing

It is now possible to control a selection of different Members Guest price types for different activities. Guests are added as a default type, such as Adult, and can then be amended to a different valid type such as Junior or Senior.

When configured these options are also available to members to select when booking online.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Zero Value Booking Transactions

All transactions for zero value bookings, including those made online, are now included in the Transaction Audit.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Permission to Restrict Amending Staff User Records

There is a new user permission of “Restricted User Access” when enabled the user is not able to:

  • Amend a User’s Name
  • Amend a User’s Email Address
  • Amend a User’s Password
  • Expire or Force a Password reset via the Action menu

Deleting of Activity Records

An Activity Record can no longer be deleted if it has any active historic or future sessions.

Updating Min/Max Event Numbers

When using, via Maintain Calendar, the function to Amend the Min/Max numbers for events, there is now a matrix of days to allow only certain days to be amended.

Mass Cancellation of Events

From the Maintain Calendar function, there is now an option to Cancel all occurrences of an event over a given date range.

Spa Treatment Cleaning Times

It is now possible for Spa treatment bookings to allocate the room and spa resources for an additional period after the duration of the booking itself. This may be for the scenario when rooms need to be cleaned in between treatments.

This can be configured by adding a duration to the ‘Breakdown Time’ field on the Activity record for the treatment. This duration must be divisible by the interval of the treatment.

Display of Booking Finish Time

The finish time of a booking is now displayed on screen just below the start time.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Online Range Card Top-Ups

For customers to be able to view their Range Card balance and top-up on EliteLive and the EliteLive App.

A4 Cashing Up Report

The ability to enable both a receipt and an A4 cashing up report to be produced.

Engage Communications for Low Levy, Range and Points

A threshold can now be configured for Range Card, Levy and Points balances. These balances are check daily and when the balance falls below this threshold a behaviour is added to the customer record. Engage communications can be configured to send a notification when triggered by these behaviours.

Bookings Colours

PMS bookings that are checked in now remain Black in colour even when they are on a historic date.

Multiple bookings in one slot are now independently coloured to indicate their arrival status.

Analysis Code, Terminal ID Description

Within Analysis Codes, the Terminal ID description now correctly relates to the sales area that it was generated from.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Members Opt-In Preferences

There is now the ability for members of selected membership types to have their opt-in expiry automatically be extended so that it does not expire whilst they have an active membership.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Subscriptions - Tree

The Tree functionality is now available when maintaining Subscription Codes. This allows for quicker locating of codes and the copying of existing codes to more quickly create new ones.

Membership Schemes - Valid From Today

Schemes can now be configured so that they are always valid from the day that they are added to a customer record. This is enabled by the Tick Box in the Membership Scheme record called ‘Valid From Today’.

Without this enabled, if a scheme is added to a customer record when a membership renewal subscription is Made Due prior to the renewal date, the scheme issue date will be that of the renewal date and therefore not be valid for use until that date. With this new option enabled, the scheme would be available for use immediately when it is Made Due.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Held Transactions at EOD

If transactions have been held against an operator login which are preventing the EOD from being run, these transactions can be moved to tables or layaways so that they may be recalled without the need to login as the original operator. This function is also available when viewing the Held Transactions option from the POS Action menu.

This option is controlled by the “Move Operator Holds” permission.

This is available as standard with F&B systems and can be activated within retail systems if required.

Filtering of Data in Grids

In the below grids of data there is now a filter text box above the grid, here you can enter text to search for and on pressing enter only lines in the grid which match are displayed. To show all entries the filter text can be deleted and press enter.

  • Transaction Audit
  • Electronic Till Roll
  • Event Attendee List
  • Analysis Code Pointing List

Maintaining Staff Therapist Events

When updating staff therapist rotas, a prompt now asks if you wish to keep staff specific events in the diary or remove them.

Maintaining Event Time Bands

When changing time bands for an event activity, if there are other occurrences of the same event on that day, a prompt now asks if you wish for the changes to apply to all other occurrences.

Cashing Up Reports

If a Cashing Up report is printed to a receipt printer, the system will no longer also print an A4 copy.

Online Bookings Duplicate Check

A system can now be configured to allow duplicate checks to be made on all participants on a booking and not just the lead booker when booking online.

Sole Occupancy Bookings

Activities which are not events can now be configured so that they allocate the maximum number of people irrespective of the number of people entered on to the booking.

Applying Profiles via Templates

Profiles can now be scheduled within a template which are then added to the calendar when the template is implemented.

Staff Users for EliteLive

Customer Records for staff can now be registered online without the need to have a Record Type of ‘Member’. If they have a record type of ‘Staff’ they will be able to be registered as an Admin User.

Levy Statement Clear Down

Items within a top-up levy scheme are now cleared down when a Levy Statement Run is completed. These items will then form part of a balance brought forward on statements issued after the run. All historic detail can still be printed with the Historic Levy Statement.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Search Tool for Lists

When lists of options are presented in Elite, there is now a text search field at the top of the list. You can type text and press Enter/Return and only options matching your search will be displayed. To show all options, you can clear the search text field and press Enter/Return.

Search Fields

In fields which require an entry from another ESP record (where you can use F1-Help to do a look up), you can now type directly in to the field and a list of matching options are displayed which you can select from. Compatible fields are shown with a magnifying glass icon.

Electronic Stationery

Documents generated by Elite as pdf files, can now be created with company/club electronic stationery embedded; this can include an image files such as Club Logos, header or footer. Different versions can be applied to different documents if required. This option is available as a part of the Elite Engage product.

F&B Online - Favourite Products

This version contains amendments required for F&B Online sales. This includes support for a new Favourites feature due to be launched in October which allows users to save items to make reordering products even quicker.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

F&B Online Ordering Sales Areas

Daily opening and closing times can now be applied to the sales areas which are used for online orders. This allows for global times to dictate when products are available and minimise the setup lines required to managed within each product export. Times are copied from the previous week automatically if not set, but can be set in advance. Areas can also now be quickly closed and opened to better control when ordering is available.

View our Online Documentation for relevant training guides.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

F&B Sales Online

F&B items can now be exported and be made available to order via EliteLive and the EliteLive App. This new product is compatible with order ticket printing and works in conjunction with the new features for tracking Orders.

View our Online Documentation for relevant training guides.

Tracking of Outstanding F&B Orders

A new option is now available on the F&B POS action menu to view ‘Outstanding Kitchen Orders’. This displays a list of the days orders and they can be marked as closed when complete. Orders made from both the POS and online are displayed.

Force F&B Order Delivery Location

Any order which includes items that are printed to an order ticket printer (i.e. Kitchen or Dispense) can now be forced to have a table number specified. If one has not already been allocated, a table is prompted to be selected at the end of the transaction.

When using visual table plans an icon is displayed on any tables with open tickets which remains until the order status is changed to closed (See Tracking of Outstanding F&B Orders).

Levy Top Up Schemes

Levy schemes may now be configured to be a top up. All top ups of the same scheme type are then combined in one scheme rather than multiple schemes being managed. This means there is no restriction over a single item being charged across any number of top ups.

Viewing Historical Receipts

Transaction receipts can be configured to be saved against the customer record attachments, transaction audit, sales ledger and schemes detail. These receipts can be viewed on screen and e-mailed if required. Receipts are cleared down and deleted after a configurable time period.

Setting of EliteLive Content from Elite

When Content Manager is enabled on EliteLive, content can now be added from the export record in Elite as well as via EliteLive. When viewing an export a new menu option of ‘Content’ allows this to be accessed.

Use of X to Exit a Session

If a database record is being edited and you attempt to close the Elite session by pressing the red X at the top right of the window, this will perform the same function as using the F2-Exit menu button and exit from that record. If the Red X is pressed a second time the session will be closed.

Attachments

Attachments are now displayed including the date and time that they were added. Right clicking the attachment accesses the action menu for that file which now offers a new option to email the attachment.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

F&B POS Voiding Items

An improved routine has been made available to help with voiding items from a transaction. If the Void button is selected after a Sub-Total any item within the transaction can now be selected to be voided, if both the sale and void are completed prior to the items being sent to a kitchen/dispense printer then neither will be included on the printout. From this screen icons also confirm if an item has been printed to the kitchen/dispense printer or not.

See how this feature works in our How Do I video guide here.

View our Online Documentation for relevant training guides.

F&B POS Reviewing Transaction

You may now double tap or long press on the receipt screen of the POS and a larger popup screen displays the transaction information to make it easier to review and read back orders. This is also available when using EliteGo on iPads.

F&B POS Link Customer to Table without automatically charging to Levy

It is now a configurable option with Visual Table Plans to link a customer to a table so that their name is displayed on screen; however they are not allocated to the transaction so that items are not automatically charged to their levy.

Number of Covers can be included on Kitchen Printer

The number of covers on an F&B table can now be included on the Kitchen Printer slips

Duplicate Group Bookings

The ability to be able to duplicate a group booking. This is achieved by the ‘drag and drop’ method as previously available for an individual booking. This is only available for single activity group bookings.

Paste blocks of text to a Booking Itinerary

An additional option in the ‘right-click’ menu in the booking itinerary allows you to “Paste from Clipboard’. This inserts text copied from another document outside of Elite, where line breaks are present text is inserted on new lines.

Bookings Value Fixed Once Arrived

Once an individual booking is arrived the value of it is fixed and cannot be amended by any amendments to promo codes or activity pricing. If the booking is refunded it is done so at the same value that it was when arrived.

Web Export of Event Waiting Lists

When waiting lists for events (e.g. Fitness Classes) are configured to automatically export to EliteLive. If after the waiting list has been triggered, spaces in the main event become available again, the exports will reverse ensuring that the main event only is offered online.

Restrict Generation of PMS Invoices with Zero Value

It may now be configured so that PMS accounts that only have zero value charges do not generate a printed invoice.

Maximum future system date moved to 2049

The maximum future system date which can now be specified has been moved from 31/12/29 to 31/12/49; therefore any date specified after 50 will be seen as 1950 and in the past.

Amend Number of Participants in Web Booking

Standard bookings (not events) placed online can now have participants added when accessed locally.

Additional Colours

An extended palette is now available for all configurable colours in the booking system and customer records. A new set of colours which is easier to read has been defined for the PMS hotel booking screen.

MiFare Card Reader Compatibility

Where MiFare cards are recorded in Elite as the hexadecimal value but other readers transmit the decimal number, Elite can now convert the decimal value to hexadecimal.

New Day process

If the New Day process is triggered manually when logging in to a system prior to it automatically updating overnight, the New Day will now not be able to be terminated by a user to ensure it runs in full.

64-bit Application

The 64-bit version of the 6.0g application increases maximum file sizes so they are not restricted to 2gb.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

F&B POS Split Bills

The F&B POS screen has been updated to include a % button in the number pad which can be used to automatically calculate the value of a part payment as either a percentage of the bill, or as a number of people from the total bill.

See how this feature works in our How Do I video guide here.

F&B POS Product Look Up

On the F&B POS you can now press and hold on a sales item button and this will display a box with descriptions and prices for this product. This includes the extended descriptions and any alternate price set. Pressing ‘Yes’ will add the sales item to the transaction and ‘No’ will cancel.

See how this feature works in our How Do I video guide here.

Engage E-Docs

The ability to be able to export documents online including statements and payment requests and to request payment for these documents via EliteLive. This includes the optional ability for a payment request to make the subscriptions due on to the ledger when payment is made. E-Docs is now an available option as a part of Elite Engage.

Statements for Balances Collected by DD

When a customer is configured to pay their subscription or sales balance by Direct Debit, statements can now display that the balance due is to be collected by DD. In conjunction with E-Docs, this also ensures that those paying by DD are not prompted to pay for their balances online.

Engage Delayed Sending

It is now possible to flag the sending of a communication to be delayed. The communications are generated but not sent until manually triggered.

Engage Communication Triggers for Booking Authorisation

It is now possible to trigger Engage Communications based on behaviours created during the new Booking Authorisation process when a booking is authorised or deleted.

Engage Adhoc Members Communication

It is now possible to send Engage Communications to Members on the current day for urgent unforeseen notifications such as “Club Closed Today”. These communications need to be created by the ESP team and are not able to be sent for marketing or newsletter type content.

Booking Authorisation

To enable bookings of a certain price type to be flagged with a ‘Not Authorised’ status until manually authorised on site. Bookings can be automatically deleted if they have been authorised but not paid within a defined period.

Activity Multibuys

Retail multibuy records can now be activated to be able to be used with activity bookings. Multibuy functionality is not compatible when levy or any other schemes are in use.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Accounts Integration - Making Tax Digital

Extend the Accounts Journal process to include tax detail so that the journal does not have to be manually amended and therefore meets the new Making Tax Digital requirements. Journals are now supported for import to either Sage or Xero accounting packages.

Statement and Invoices - Inclusion of Country in Address

The inclusion of the country name in the address block printed on Statements and Invoices.

Part Payment Charges

When a part payment towards a transaction is charged to a customer Sales Ledger from POS; the sales items included in the transaction are now all itemised in the detailed sales ledger statement.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Multiple Part Payment for a Single Transaction

To be able to allow for a single transaction to be paid by multiple part payments.

Increased Storage for End of Day Files

The maximum number of End of Day files that can be stored has now been increased to 3000.

Kiosk Functionality

To be able to generate and control audible sounds at each stage of the process when using a kiosk and configure messages to be displayed on the kiosk screen.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Elite Engage

To create an embedded communication process, that allows Elite to automatically send customer communications based upon their behaviour.

Communications include e-mail and SMS with Push notifications and Elite Live messages to be released at a later date.

Interest Groups

To have a collection of activities that belong to an interest group and then allow access and pricing of these activities based upon whether a specific scheme is valid for the individual. Membership to an Interest Group is maintained separately to the standard Membership Types.

Forced Payment Online

To be able to force full payment of a specific activity online, regardless to the general configuration of the Deposit rules for the site. This is now possible by setting the ‘No Deposit’ field on the relevant export record.

Manual Local Stock Transfer

To be able to create and modify a local stock transfer as one whole list of items. This routine is available from the stock transfer menu under stock routines. You can either manually create a transfer or have the system automatically create one. The automatic routine relies on there being a Min/Max level set for each stock area on each stock item. These values are available when pressing the Help menu button (F1) when the main Min/Max fields of the stock record are selected.

Set Local Stock Area For Group Booking

To be able to enforce the local stock area that should be used for stock that is allocated to a Group Booking / Customer Order.

Visual Table Plans

The F&B POS now has the ability to be able to display tables as a visual representation instead of a list.

Session Validation

To enable the Event Sessions routines at Point of Sale to be able to generate validation printing; for example ticket printing.

Statement Charge To Field

To change the Charge To column on the statement so that people with long surnames can still be identified from others with their first-name as well. The surname is now limited to a maximum of 9 characters so that the first name can be displayed.

Validate Activities Online

To validate which activities to show on line based on pricing for their relevant Memb-Type. In previous versions the system would not check the pricing for a given membership type before it offered an activity for sale online. This is no longer the case and Activity Memb-Type field is now taken into account.

Automatic Clear Down of Attachments

Elite can automatically run a routine to archive attachments at start of day, instead of it requiring a manual intervention. This means that Elite may no longer store attachments indefinitely, instead it may clear down documents such as statements or invoices which are older than 12 months.

Scheme Expiry Limited to 7 Years

Elite now limits the expiry date of a scheme to a maximum of 7 years regardless of the configuration. Current schemes that have been issued will also be limited in the same way. This may mean that schemes will be expired after installing this release. The Sales ledger detail will also be cleared down within this period. This process happens at end of month.

Duplicate Check Online

If an activity has a value set for the Duplicate Check field, duplicate individuals on an online booking will now be checked whether they are added to the booking by Membership Number, Address Code or selecting them from a dropdown list.

Debug Data File

It is now possible to download a debug file to the local client directory to assist with identification of bugs. The option for this is accessible by ESP staff within the Elite Utilities.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

API for Non Participants

To modify the Make Booking API call so it checks availability for the correct number of people, which excludes non participants.

Management Authorisation For Sundries

To be able to have management authorisation for certain sundries – This requires configuration to activate this feature by ESP, then in each applicable sundry record  the ‘Requires Authorisation’ flag can then be ticked.

Availability API Call

To add a LastRec to the availability API call so that, if not all data is returned, more data can be requested.

Categorise Web Export Groups

To be able to Categorise Export groups together and then be able to search by that category.

You can now specify a category variable for an export group by adding a Category variable to each line in the system table. This variable can either be a single value or a pipe delimit value if a book group is required to belong to multiple categories. If the Category variable is set the these will be returned as part of the BookGroup call. Also the BookGroups and BookActSearch API calls will take a variable of Category.

Promo Code In Web Audit

Added the Promo Code used in the booking to the Web Audit.

Zero Price Web Bookings

Change to treat zero priced API bookings the same as a priced booking. Currently, they are automatically confirmed and should not be.

Increase Number Of Skills

Change to increase the number of skills allowed in the booking restrictions record. This has been increased from 32 to 64.

Stock List Reports

Change to add location and date last checked to the excel stock list report.

Web Questionnaire Per Person

To be able to configure a web questionnaire for each person – is now possible but does not support participants of differing mgroups.

Kitchen Printing Customer Name

To be able to show the customer name on the kitchen printer – There is now a new field which will always have the name of the current customer for the current transaction. The Standard distributed Kitchen Printer reports have been amended but specific bespoke customer versions may need to be manually amend.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Web Registration Emails - ESP Only routine

When ESP generate a bulk mailing of web registration e-mails, there is now a prompt to confirm the number of registrations before they are sent.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Report Generator Levy Balance

To be able to display the current member’s levy balance in a report without the need to calculate it manually.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

API Support for Extended Date Of Birth

Amend the API to support the Extended Date Of Birth Field.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Access Control By Time of Day

Added functions to be able to control when an access point is can be opened by day / time band. Also to be able to record usage against the customer usage history.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of software.

New Desktop Navigation

To produce a new multi threaded Elite desktop process – The Elite Client application now has the following new features:

  • Improved Desktop icons
  • Multi level desktop menus
  • Combined views for different parts of the system
  • Improved System Attachment functionality
  • Improved Multi Desktop navigation

Sales Ledger Deletions

To be able to delete a Sales Ledger item that has been paid. As a part of this process a payment return is automatically raised to apply a refund.

Levy At End Of Transaction

It is now possible to be able to identify a customer at the end of a transaction and charge to their Levy.

Amending Rates

New Function so that a normal user is able to amend user selectable Activity Price Types. There is now a password option under booking called ‘Activity Price Types’ This enables a new option of the booking F7 configuration menu.

Scheme Expiry Date

To allow a normal user to amend a scheme expiry date – There is now a new password option under Customer Routines called’ Scheme Expiry Date’. This allows a Scheme Expiry date to be amended.

Date Of Birth 4 Digit Years

Customers date of birth now has a four digit year.

Analysis Pointing - To create a more user friendly process for pointing analysis codes

The analysis code pointing screen now details where each code points and the F1 routine has a user friendly tree control to help identify where to allocate the item.

Booking Colours

The addition of more configurable colours for use in the booking system and customer routines.

The system now has an extended palette of colours including 14 new plus greyscale.

Quick Exit

It is now possible to exit any client connection by pressing the X in the top right corner, as long as the application does not have anything specific open. e.g. editing a record, a running transaction, an open posting.

F1 Key Descriptions

An improvement to the F1 key description to make them specific to the functionality that it represents.

EliteLive

Documents - Improved interface

The user interface for customer documents has been improved in the following ways:

  • Documents are listed in date order with the most recent first.
  • A date and time stamp for each document is displayed.
  • Folders can be minimised and expanded.
  •  A green tick icon indicates when a file has been viewed.

F&B Orders - Charge to Account

It is now possible to enable food and drink orders online to be charged to the customers account. The customer is required to have a customer record with sufficient credit limit set and should they also have a levy balance this would be used prior to charging to account.

Open Value Priced Supplementaries

Questionnaires that capture a price can now be used to define the value of a supplementary added to an online booking or payment.

For example this would allow for an online Membership renewal payment to have an open value added, as chosen by the member, to add a charge for the Staff Fund or a Charity Donation for example.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of EliteLive.

Member Guest Pricing

It is now possible for different variants of members guests to be offered online, e.g. Adult, Junior, Senior etc. This also needs to be configured within Elite under the 6.0n(B) version.

Stripe Online Payments

Integration with Stripe online payments is now available.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of EliteLive.

Opt In Preferences Prompt

When a customer is within 30 days of their opt-in preferences expiring, they will now be shown a prompt on the home page to give them the opportunity to reconfirm them before they expire. Elite also requires to be running version at least 6.0l(C).

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of EliteLive.

Modification of Bookings

It is now possible to enable online bookings to be modified as well as cancelled. Each activity can have a different policy which determines when a cancellation and modification is available. This is not available on bookings which have had a payment towards them and not available with event and pms activities.

Shopping Basket Timer

A timer is now displayed against items that are added to the shopping basket to help ensure the user knows that they must complete checkout before the items expire. After an item has expired it may remain in the basket for a short while longer in case the user is in the process of checking out.

Booking History Participants

When viewing the booking history list, all participants in a booking are now listed so the user is aware of who else is included.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of EliteLive.

Single Person Bookings

When placing a booking which can only be made for 1 participant, the user no longer needs to confirm the number of participants.

Shopping Basket Bookings

When Shopping Basket is in place to allow multiple bookings to be made in one transaction; it is now possible to configure bookings to be immediately added to the basket once the time is selected.

Confirming a Booking when No Resource is Available

If a user selects a time which is then no longer available; an improved message advises that the date and time is no longer available. At this stage the ‘Go Back’ button returns the user back to select an alternative date/time.

Staff Users

Staff users no longer need to have an Elite customer record with a record type of ‘Member’ to be able to access admin functions. All users with an Elite record type of either ‘Member’ or ‘Staff’ will have access to member restricted content on EliteLive and may be given admin rights.

Member Registration with no DOB

It is no longer mandatory for a Member’s Elite customer record to have a date of birth entered before the member can register on EliteLive.

Limit Cancellations to the Lead Booker

It is now possible for the site to be configured so that cancellations are either enabled for all participants on a booking or restricted to the Lead Booker only.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of EliteLive.

Single Person Bookings

When placing a booking which can only be made for 1 participant, the user no longer needs to confirm the number of participants.

Confirming a Booking when No Resource is Available

In the scenario when a user selects an available time but before they confirm the booking the resource is then not available; an improved message advises that the date and time is no longer available. At this stage the ‘Go Back’ button returns the user back to select an alternative date/time.

Staff Users

Staff users no longer need to have an Elite customer record with a record type of ‘Member’ to be able to access admin functions. All users with an Elite record type of either ‘Member’ or ‘Staff’ will have access to member restricted content on EliteLive and if given admin rights will be able to manage admin functions.

Member Registration with no DOB

It is no longer mandatory for a Member’s Elite customer record to have a date of birth entered before the member can register on EliteLive.

Performance and Stability Enhancements

Overall enhancements made to the performance and stability of EliteLive.

F&B Online Ordering - Favourites

A Favourites option has been added to F&B online ordering. This allows you to add a product to your favourites list by selecting the heart icon on the product, the favourites list can then be viewed from a new option at the bottom of the screen .

From the favourites list there is also an Order Again option to view products from the last order and enable them to be quickly reordered.

The options to Add more items, Checkout and view the Favourites are now available via new designed icon buttons.

Recording of Logins to EliteLive

For sites who have Engage enabled; when a user logs in to EliteLive a behaviour is added to their customer record. This is now updated so that only one Login behaviour is added for each day.

F&B Online Ordering Sales Areas

This change applies to customers on Elite version 6.0i and later only.

Sales Areas for online ordering can now only be selected if the times set within Elite are valid. If the opening times for an area are not valid, it is displayed with a closed icon.

Sales areas are now also selected at the start of an order so the customer can immediately see which areas are open and will then only see product groups available within the area they are ordering.

F&B Order History

On the Booking History page, F&B orders are now displayed within a separate table to Bbokings so that they are more easily identified.

Visitor Registration for F&B Orders

It is now an option for visitors to need to register with their contact details when placing an F&B order, this is only required the first time they order and their details are then captured in a customer record in Elite.

F&B Sales Online

Once exported from Elite, food and drink orders can now be made via both EliteLive and the EliteLive App. Content is mandatory for sales items so that they are displayed with a picture and description text.

Sync of Customer Data

Changes applied in Elite to a customer name, contact details or email address are now automatically updated to that customers EliteLive account when they login.

Player Card / Loyalty Schemes

The existing Player Card / Loyalty scheme has been expanded so that a customer may now opt to join when registering as a normal visitor; it is not required to use a specific sign-up link. This option is presented with an icon and with text which can be amended to refer to the branding of the sites Loyalty scheme.

It is also now possible for existing visitors to convert their account in to a Player Card / Loyalty account using an option on the left hand menu.

Member Registration

When registering, the tick box that is required to be checked to confirm that the user is a member is now presented with a clearer icon and explanatory text.

If after successfully registering, a member tries to register again, they are now given the option to be sent a Username reminder to aid them being able to log in with the correct user.

E-Docs

To enable statements and payment request documents to be viewable from controls on the members homepage including a direct link to pay for these outstanding balances. Confirmation e-mails for these different product payments are now also able to be set with different content.

Booking Authorisation

The ability to hold bookings that are flagged as ‘Not Authorised’ by Elite in the shopping basket and not permit payment until the booking has been authorised.

Guest Checkout

A new optional checkout process where a booking can be made without the need to create a user account; the customer name and e-mail address only is required and this information is passed to Elite to display in the Web Booking Reports.

Verification Pages For Engage Member Communications

A web page has been added to confirm the successful verification of a Member Communication email that has been triggered from the Engage system in Elite.

Noticeboard Editing

To be able to edit a noticeboard article after it has been created without the need to delete and recreate it.

Extended Currency Symbols

The display of the currency symbol is expanded to include the Bahraini Dinar as BD.

Registration Page

A clearer layout is now applied to the Login/Register page. Also when registering the username entered is confirmed back to ensure it has been entered as required.

Wide Date Range Availability

To enable the display of a wider date range of booking availability of up to 2 years, compatible with standard bookable activities.

Cookies Banner

The display of a banner to advise how cookies are used on the site.

Mobile App Banner

For sites who are available on the EliteLive mobile app, the display of a banner on EliteLive to advise that the app is available.

Mobile Application Web Views

Changes to the CSS in the web views used by the EliteLive mobile app.

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