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Knowledge of your Elite Management System Is Key to Business Success,

ESP Leisure’s Implementation and Training Team are now able to provide Standard Remote Training Sessions.

Below is a selection of the available topics. Each session will include 2 hours of training and 30 minutes of Q&A.

We are also able to offer Bespoke Training Sessions tailored to your business needs.

Standard Remote Training Sessions are £250 per session and Tailored Bespoke Training Sessions start at £300 per session.

To pre-book a session* or to find out more, call our team on 0208 251 5100 or email info@e-s-p.com

*Should a pre booked training session need to be cancelled, please note 24 hours’ notice is required otherwise a session charge will be applicable.

Administration

Operator Files and Password Management

This Training Session will give the Delegate the knowledge to Create and Maintain Operator Files.

From Creating of a New operator to setting the correct usage permission, this will ensure that the Delegate is protecting and securing their Elite System by granting the right access to the right user.

Spa – Operator Files

This Training Session will give the Delegate the knowledge to Create and Maintain Spa Therapist Operator Files.

From Creating of a New Spa operator by allocating a Staff Code, Skill and Rotas whilst ensuring the correct usage permission this will ensure that the Delegate is protecting and securing their Elite System by granting the right access to the right user.

Customer Record Management

This Training Session will give the Delegate the knowledge to Create Customer Records. Covering all aspects of the Customer record and how to maintain them effectively.

Membership and Renewals

This Training Session with give the Delegate the knowledge to manage their Membership Database confidently and accurately.

Direct Debits

This Training Session with give the Delegate the knowledge to manage their Direct Debits subscription collections confidently and accurately.

Membership & Customer Reporting

This Training Session will guide the Delegate through all of Elite’s Customer and Membership reports, enabling them to maximise the reporting potential that Elite provides.

Pointing Analysis Codes

This Training Session will give the Delegate the knowledge to point analysis codes and maintain the Period and weekly sales reports. By effectively seeking out undefined sales and pointing to the correct lines and reviewing existing sales lines to ensure the financial reporting is accurate.

Admin Financial Reporting

This Training session will guide the Delegate through all of Elites Admin Module’s financial reports, enabling them to maximise the reporting potential that Elite provides.

Flexi Points

This Training session will provide the delegate with the knowledge to create Points based Subscriptions and allocate points usage within Elites Booking System.

Food & Beverage

F&B Point of Sale

This Training Session will give the Delegate the knowledge to use the F&B Point of sale, ensuring that all Elite best practices and functionality is demonstrated.

F&B Stock/Sales Files & Stock Control

This Training Session will give the Delegate the knowledge to create and correctly maintain both Stock and Sales items within Elites F&B Module.

Giving each delegate good knowledge of how Elite’s Food & Beverage Stock system should be maintained to ensure maximum benefit to the business.

F&B Reporting

This Training session will guide the Delegate through all of Elite’s F&B Modules reports, enabling them to maximise the reporting potential that Elite provides.

Golf / Leisure / Spa

Retail/Leisure – Point of Sale

This Training Session will give the Delegate the knowledge to use the Retail Point of Sale, ensuring that all Elite’s best practices are demonstrated.

Retail/Leisure – Stock Items & Stock Control

This Training Session will give the Delegate the knowledge to create and correctly maintain Stock records within Elite’s Retail Module.

Giving each delegate a good knowledge of how Elite’s Retail Stock system should be maintained to ensure maximum benefit to the business.

Retail/Leisure – Reporting

This Training session will guide the Delegate through all of Elites Retail Modules reports, enabling them to maximise the reporting potential that Elite provides.

Bookings

Bookings - Making Golf, Class, PMS and Spa Bookings

This Training Session will guide the Delegate through the Make Booking Process in demonstrating both individual and Group bookings.

Bookings – Pricing

This Training session will provide the delegate with the knowledge to price Bookable Activities and create Booking packages within Elites Booking System.

Bookings – Class Events & Templates

This Training session will give the delegate the knowledge to create and maintain Class activities and Templates within the Elite Booking System.

Bookings – Social Events

This Training session will give the delegate the knowledge to create and maintain Event activities and Templates within the Elite Booking System.

Bookings – Spa – Creating Treatments

This Training session will give the delegate the knowledge to create and maintain Spa Treatment activities within the Elite Spa Booking System.

Bookings – Spa – Rotas

This Training session will give the delegate the knowledge to create and maintain Spa Rotas and Templates within the Elite Spa Booking System.

Bookings PMS – Pricing

This Training session will provide the delegate with the knowledge to price PMS Rooms and Rates within Elites PMS Booking System.

Bookings – Reporting – Utilisation reports, SOB, Deletions etc

This Training session will guide the Delegate through all of Elites Bookings reports, enabling them to maximise the reporting potential that Elite provides.

Booking Bundles – Build and Pricing

This Training Session will guide the Delegate through the building and pricing of Bundles within Elite.

EliteLive & Elite Engage

Managing Elite Live

Booking Journey, Noticeboards, Lost Username and Passwords

This Training session will Give the Delegate the knowledge to manage their Elite Live operations ensuring the maximum benefit to the customer and the business.

Maintaining Web Exports

This Training Session Will Guide the Delegate through Maintaining Elite Live Web Exports enabling the site to maximise its online booking potential within Elite.

Managing Promo Codes & Web URL's

This Training session will Guide the Delegate through the creating and pricing of Promo codes, including the creation of URL Links within Elite Live.

Elite Engage

This Training session will demonstrate and guide the delegate through Elite Engage. Providing them with the knowledge to set up and administer Member Communications.

Online Membership Renewals and Statement of Account

This training will guide the delegate through the Online Membership renewals process and how the documents are displayed on Elite Live.

F&B Online

This Training session will provide the delegate with the knowledge to Maximise their F&B Sales using Elites Food & Beverage online Module.

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