Listening to customers is one thing, but acting on the feedback is much more difficult, earlier this year we invited all our customers to take part in our survey to find out more about the service we provide in the eyes of the customer.
Please contact your account manager if you need a copy.
Customer service is an endless journey and is something that can always be improved, at ESP Leisure we are committed to this journey and are constantly looking at ways to develop and enhance the service we offer our customers.
In the eyes of our customer, Service comes in many guises, from the warm welcome at reception, the reliability of the product, exciting new functionality, to how we deal with your calls.
We recognise our customers always have the opportunity to choose other providers, so it’s our job to continue to work closely with them to ensure we are delivering a consistent level of service at all times.
Over the coming months we will be looking to communicate further updates on what we are working on.
If you missed any of the recent news updates, just click on the links below:
- Our YouTube channel https://ww2.e-s-p.com/news/our-esp-leisure-youtube-channel-is-growing/
- How Do I Dates https://ww2.e-s-p.com/news/how-do-i-sessions-key-task-refresher-dates-for-2019/
- The EliteLive App https://ww2.e-s-p.com/products/elite-live/eliteliveapp-faq/