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Queen Elizabeth II State Funeral Monday 19th September

ESP are saddened by the passing of Queen Elizabeth II and join the nation in mourning the loss of a truly remarkable monarch. Following announcement of the date of the funeral for Queen Elizabeth II, we have made the decision to close on Monday 19 September as a mark of respect and to allow as many of our colleagues as possible to be part of this historic moment. Our Emergency Out of Hours Support line will be available to those clubs that are open.  

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Elite’s Food & Beverage Online Ordering System Will Simplify The Return Of Hospitality

You’ll know by now about the UK Governments roadmap and its step-by-step plan to ease restrictions in England which many hopes will allow clubs to return to Business As Usual in the foreseeable future. Step 2 starts no earlier than 12th April which means that Outdoor Hospitality will be permitted. Hospitality venues will be able to open for outdoor service, with no requirement for a substantial meal to be served alongside alcoholic drinks, and no curfew. The requirement to order, eat and drink while seated ('table service') will remain. And Step 3 starts no earlier than 17th May where Indoor Hospitality can resume. Indoor hospitality, with no requirement for a substantial meal to be served alongside alcoholic drinks, and no curfew. The requirement to order, eat and drink while seated (‘table service’) will remain. Are you equipped to manage the order taking process?

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Member Retention Has Never Been So Important. Join our Workshop to Learn More.

Elite Engage’s E-Docs will save your club time and administrative costs Saving time and money in letter production and postage costs as well as enabling your members to make their payment without the need to visit or send a cheque. Join us for a free workshop to let us show you how quick and simple membership renewals should be.

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ESP Leisure Releases Food & Beverage Online Ordering

ESP Leisure are proud to announce the timely release of our new software product, Food & Beverage Online Ordering. Now that your clubhouse is open again, serving food and beverages to your customers in a safe and professional manner will be high on your agenda. ESP Leisure has been working hard to provide products and services that make this challenge a little easier to deliver. This exciting development allows your members and guests to browse, order and pay for selected Food & Beverage items, which can be delivered to a specified location from a mobile device, thus offering efficiency and convenience whilst minimising physical interaction with staff. Elite Food & Beverage Online Ordering went live last weekend as many clubs wanted to provide Food and Beverage service to their customers. Many more of our customer sites are having this fantastic software installed during the coming weeks. Find out more, contact our team at info@e-s-p.com or call 0208 251 5100

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ESP is here to help and support you during these difficult and challenging times

Firstly, and most importantly I hope you are well. The recent outbreak of Covid-19 has presented unprecedented challenges to businesses throughout the world and in particular has had a huge impact on the leisure and hospitality industries. All of our customers have felt a negative impact and are having to communicate changes in operational procedures or details of temporary closure to their clientele. We hope that you will take some comfort in knowing that we will do all that we can to help you through these troubled waters. The Support Services we provide are still operational and Customer Support calls are being handled in the normal manner. We closed our offices yesterday as per the governments instructions but are all working remotely from home to maintain service at the highest levels possible. Our Implementation and Training team are fulfilling many Customer requests for System Changes and are hosting several Web-based training sessions to allow your Staff to gain knowledge in many areas of the Elite system which will help you to reconfigure your systems in line with revised operational procedures (see below for details). Our Team has been busy over the last few days offering guidance and assistance, some of the things that our Teams are doing to help our Customers are: Fulfilling requests for change that help enable your staff to remotely access and use the Elite application which will assist you in staying in touch with your members whilst away from your business premises. Making amendments to online…

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Important Customer Notice – COVID-19

Here at ESP Leisure, the health and safety of our staff and customers is always of the utmost importance to us. With regard to the current Coronavirus Pandemic, ESP will continue to support our customers to the maximum degree possible at all times. We have put in place the below measures to hopefully prevent any unnecessary reduction in the service provided. In this event, please do not hesitate to email us at info@e-s-p.com if you have any concerns or require any further reassurances and one of the Directors will contact you directly. Support Approach In the event of restricted access to the office, due to transportation or government restrictions on travel and working, the company will still operate in a remote environment. All key staff can perform their duties from home. All support calls will need to be raised via the online support portal. Please click here to watch to how to raise an online support call. General Communications Please direct all other communications to the following email addresses, all of which are monitored during normal business hours. info@e-s-p.com - for all general enquiries. sales@e-s-p.com - for the sales department. accounts@e-s-p.com - for the accounts department. office@e-s-p.com - for the admin department. Training Approach Should it be advised we are not able to travel to site, we will endeavour to complete all training remotely via GOTO and shared screen sessions. Site Visits Should it be advised not to travel to site, we will endeavour to complete configuration remotely and update…

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Last Orders at the Bar. Manage Bar Sales & Stock Effectively in Elite

A well-managed bar is a fantastic asset to any club or venue, and with Elite this could not be easier. The system looks at what information has been receipted in and is able to combine this with the sales and cost of sales data to generate reports which are user-friendly and easy to understand. The best way to ensure you are consistently making the desired returns, whilst balancing the ongoing challenges of wastage, stock holding and seasonal variances, is to make sure that the information entered into the Elite system is accurate, as without this the reporting will be inaccurate and it will be difficult to see where areas of the department may need to be improved. It is also important to be able to track and monitor revenues. In Elite, reports can be generated to give you an accurate snapshot of the business with live information from the system. Historic sales reports can also be printed and compared year on year, allowing you to consider other aspects which might affect sales e.g. weather, bank holidays. Here are a few tips to help manage stock effectively: Check purchases, have all invoices been allocated to the correct month and account code? Check wastage Check deliveries Check stock is always secured Check stock cost/sales item pricing. Take into consideration any variances/increases in the cost of stock Ensure all beverage stock is being receipted into stock correctly Calculate what the GP is of your beverage items Find out the cost of sales for…

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Taking Advantage Of The Opportunities Your Tee Sheet Provides You

As we are moving into shorter days, it's vital that courses are keeping a watchful eye on the tee sheet for opportunities available. Here are a few tips to help you manage your tee sheet. Tee Sheet Opening Time: Is it set in line with your courses opening time? Is there an opportunity to open the tee times earlier? Using The Back Nine As A Starting Point: Using the back nine from first light, gives you the opportunity to run special offers for a 9 hole green fee, for the first few hours of the day without impacting general play. Group Bookings: As we know, the numbers attending can drop before the day. It's important to keep in contact with the organiser on the run up to the day and if numbers drop, reduce the slots accordingly. Member Competitions: It's always advised to ensure you are checking the competition entry sheets, to ensure the slots booked reflect the entries. Confirming Visitor Bookings: There is nothing worse than looking at what you believe to be a busy tee sheet, but then upon review on the day you find loads of no-show bookings. If you are not charging deposits, it is advised to personally confirm the bookings with the customer 24 / 48 hours before. This is a great way to reaffirm the booking with them. Quieter Days: You will know the certain days and times for your course that have capacity. These are perfect to target Nomad golfers with special offers…

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The Perfect Excuse for an Engagement!

Since launching Elite Engage last year, we're really starting to see and hear many great success stories from clubs using this as part of their customer communications. Customer engagement is crucial for the success of businesses in a technologically connected society, the traditional method of using segmentation based campaigns to market to customers is gone! Now is the time to have a personalised message that is relevant, contextual and meets the customers expectations. Your customers are now expecting pre and post activity communications that ensures that their whole experience isn't just about the initial point of contact. Meeting this expectation is no longer optional; ignoring it will reduce the likelihood of having a returning loyal customer. Clubs want to measure the level of their customer service, so by adding a link to an online survey for all booking messages is a great way to engage with your customers, while others have used the booking reminders to promote special offers available ahead of a visit. Having the ability to create and amend content, allows messages to be relevant, up to date and provide a real impact on the target audience, the possibilities are endless, communication is under your power to control the content and links you can embed. The Elite Engage automated solution, saves valuable time and effort as once the communication is set up, the system knows who, when and what to send. Push notifications are powerful at engaging customers with the right message at the right time spurring engagement…

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